Ticketing tool improves communications tracking whatever is happening in the environment, reporting that what has happened within the specific duration. A Ticket is an element contained within an issue tracking system which contains information about support interventions made by technical support staff or third parties on behalf of an end-user who has reported an incident that is preventing them from working with their computer as they would expect to be able to. Tickets are commonly created in a help desk or call center environment. Typically the ticket will have a unique reference number, also known as a case , issue or call log number which is used to allow the user or support staff to quickly locate, add to or communicate the status of the user's issue or request. The Tools used by various companies are: BMC Remedy 7.0 HP Service Desk Peregrine Open View CRM Wipro E-Desk Wipro Virtual Ticket Inbuilt Ticketing Tool...
~ a resource for the Microsoft SQL Server.